Changing account Email

[fredfitzgerald]

Hi

I saw another topic similar to this. I recently rebranded my business and need to change emails. However, after following the steps it did not resolve my issue.

I tried to create another account, upon doing this it recognised that my purchase license is attached to another account. I need a license to create the new account and can’t find anywhere that I can “transfer the license”.

Please advise, I need to close this account and move to my current email.

Thanks,

[ruenel]

Hello @fredfitzgerald,

Thanks for writing in!

Please go to your APEX account and manage your licenses (https://theme.co/apex/licenses).

Find and click the lock icon next to the license code so that it will be unlocked and ready to transfer. Once unlocked, you can use the license code to register a new account or move the license to a new user account.

Please let us know how it goes.