Changes not showing/working on Cornerstone

Support
#1

Any elements I drop on a page in cornerstone dont show up. What’s going on?

1 Like
#2

When I drop an element into the page the dialogue box appears but nothing actually shows in the column.

#3

Still looking for a response… why cant I make any changes in cornerstone???

#4

Hello @sactown024,

Thanks for asking. We are sorry for our late reply and apologies for the issues you are facing. Please refrain from adding new reply to the same tickets as you might know we answer the ticket using FIFO (First In First Out) principle. The moment you add a new reply it goes back into the queue. In that regards it’s my humble request not to bump the tickets.

Regarding the problem you are facing with Cornerstone, please try out following solutions.

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/1953. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/621 for more details.
  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins. If an optimization plugin conflicts with Cornerstone, you should contact the plugin developer to exclude caching back-end sources.

  3. If you're using a CDN, please clear the CDN's cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it's fixed, you'll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

Let us know how it goes.

Thanks.

#5

I have done everything mentioned here and still not working.

2 issues:

  1. When I add an element and save it doesnt go live on my site.
  2. The Grid Element doesnt work at all. When I drop it into a column nothing appears.
#6

Hello There,

Thanks for updating in! Could you please update to the latest versions?
Our latest versions are:

  • Pro theme 1.2.3
  • X theme 5.2.2
  • Cornerstone 2.1.3

This latest release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/). After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look?
To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password

Please let us know how it goes.

#7

Everything is updated, cache is cleared, and still not working. My current home page is set to an older version built on VC. The page I am having issues with is the “NH Wedding Photographers” which is the one built with Cornerstone.

1 Like
#8

Hi there,

What’s your site’s URL?

Thanks!

#9

Sorry about that. www.natecreamer.com

#10

Hi,

I tried adding a text element and put some content and I can see it is saving successfully.

I leave it there for you to check.

Can you confirm if this is still an issue in your end.

Thanks

#11

Thanks for reply.

The issue is with The Grid element. None of them are showing in cornerstone or saving on live site.

#12

Hi there,

I see, could you provide a video recording on how to reproduce it? I’ll try it in my installation, if it’s the same then I’ll add this to our issue tracker as bug.

Then please enable your WP_DEBUG in wp-config.php by replacing this line

define('WP_DEBUG', false);

with this

define('WP_DEBUG', true);
define('WP_DEBUG_DISPLAY', false);
define('WP_DEBUG_LOG', true);

Then test it again while The Grid is active, then go to /wp-admin/ through FTP or File manager and download debug.log file. And provide that file here, we’ll see what’s the error.

Thanks!

#13

Here is a link to the screen recording: http://www.natecreamer.com/the-grid-bug/ (click link on page to download video) You can notice that everything works except The Grid.

#15

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#16

Hello There,

Thanks for sending us the video. I have replicated this in my local testing server and I can confirmed that TheGrid is not showing either. I checked our issue tracker and this has been already submitted. There is an on going conflict between the Cornerstone and The Grid plugin. Rest assured that our developers is already in communication with the creators of the The Grid plugin to be able to resolve this issue.

By the way, those PHP notices can be removed if you disable the debug mode. You can do this by opening wp-config.php and adding define( 'WP_DEBUG' , false ); just above /* That's all, stop editing! Happy blogging. */

When you revisit the page, you should no longer be seeing those PHP notices.

Hope this helps.