Change My Account Email

[DannyC]

Hi,

I rebranded my business back in August and noticed that although I have forwarding, my forum support emails are not coming through anymore.

I can’t update my email from my account, so I raised request via the main site support. They said I needed to request the change here.

I’ve attached the old and new email in a private note.

[tristup]

Hi DannyC,

You can easily change the existing email id from your “Account”.
Please find the Screenshot. Click into “Account” and you can find the email field to change.

Hope it works
Thanks

[DannyC]

Hi,

Sorry, I should have stated why I reached out to support about this.

The dashboard doesn’t allow me to change the email, it just says there’s an error contact support.

Thanks

Dan

[matt]

Hi Danny,

I’ve just checked your account and the new email address is already showing in there, and I see it was updated 2 minutes after you posted here, so I presume the issue was some temporary and needs for further investigation.

If for some reason you’re not seeing the new email address in your account, and are still experiencing difficulties, let us know and we’ll take a closer look.

Thanks.

[DannyC]

Hi,

I tried again after posting this. I used my mobile and although I didn’t get a confirmation message, it does appear to have been updated now.

Thanks for your help.

Regards

Dan

[matt]

You’re very welcome, Dan. Have a great day.

[DannyC]

Thanks very much, you too!

[marc_a]

Hi DannyC,

It’s our pleasure to help you.

Thank you.