CF : form not sending email

[deciplex]

Hello,

Using Cornerstone Form, emails are no longer being sent. I installed FluentSMTP as you recommended. Test emails go through fine, but emails from the contact form still don’t. I’m not sure where the problem is.

[prakash_s]

Hello @deciplex,

Thanks for writing to us.

I tried to access your site dashboard, but the provided credentials are not working. Please double-check them and send us the correct login details.

Thanks

[deciplex]

So sorry, just fixed it. You can login now

[prakash_s]

Hello @deciplex,

It may be related to the email action. I created a form in the footer and kept it hidden. Please unhide the form and review its settings.

Thanks

[deciplex]

Hello,

Thank you for looking into this. The Themeco form you made does send emails correctly. I tried copying the action over to my own form, but that didn’t make it work. My form submits via AJAX, and it was sending fine until a few weeks ago. I can’t figure out what’s going on, and no error is displayed either…

[prakash_s]

Hello @deciplex

I recommend removing the form conditions.
"Submitted Without Errors NO"

I also suggest hiding the other two actions, keeping only the Email action active, and then checking the form again.

Thanks

[deciplex]

Thank you! It does work. I added this condition so that the form disappears when it’s submitted. Is that not possible?

[prakash_s]

Hello @deciplex,

You can try these conditions

Submitted No
OR
User Has Submitted No

Please check the screenshot below.

Thanks