There might be some different reasons behind your reason, I would like to suggest troubleshoot the following common issue to help us to recognize the reason.
2.Child Theme Related issue
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps, create a new thread and please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
NOTE: Please remember that the Secure Note is visible to the post author and the staff, so we are removing the credentials from this thread.