Certain functions no longer working, javascript errors

Support
#1

Hello Themeco team,

I am writing because I have an issue I am not able to figure out. Since a few weeks, several things, seemingly unrelated, have stopped working:

-My customizer no longer loads, unable to reach customizer in any way
-My revolution slider plugin is not showing any of my sliders and presents itself as if I have no sliders made

  • the wordpress toolbar is not working properly: the flyout submenu items are not clickable and when looking at the front end of my website, nothing of the toolbar is clickable.

I am at a loss of what is going on, could you please help me out? I am including details and what javascript errors I am receiving.

#2

Hi @Tierramitica,

Thanks for reaching out.

There could be a plugin or custom code that affect your website.

I recommend the following troubleshooting procedures before we investigate the settings.

  1. TESTING FOR THEME RELATED ISSUE
  2. TESTING FOR PLUGIN CONFLICT
  3. THEME UPDATE
  4. CHILD THEME
  5. CSS/JS CUSTOMIZATION
  6. VERSION COMPATIBILITY

Hope that helps and let us know how it goes.

Thank you.

#3

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