Category links do not work

Support
#1

In the sidebar of my blog page, the category links do not work. https://tdonerandassoc.com/blog/
When you click on the categories, it takes you to the page but its empty.
Example: https://tdonerandassoc.com/category/web-design/

This has been going on for a while and I keep trying to figure it out but now I am asking for some help.
The other odd thing is that this page is completely blank and my favicon disappears.

#2

Hey @tdoner11,

A blank or white page usually means a server error is preventing the page to load. That however, does not tell us the cause so please do the steps listed below first.

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. If you’re using a child theme, switch to the parent theme.

  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

###It’s important that you try all of them as they usually fix such an issue. Only if nothing works, provide us with WordPress Admin and FTP access in a Secure Note.

Thanks.

#3

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.