Category at END of post, not beginning - please re-open

Support
#1

Hi. I was out of town for a week and a half and missed the request for login information on the post I’m linking to here. I’ve provided the login information now, and so can this please be addressed? Thanks.

#2

Hi There @gljudson

Thanks for writing in! I have tried to login to your server but it seems that your server is refusing the session due to technical issue (see secure note).

Could you please try contacting your hosting provider and resolve this issue first, so that we can look into your issue.

Thanks!

#3

Hi.

I’ve clicked the link in the secure note, but it goes to a blank screen.

I was able to use the credentials to log into WordPress admin on my site. Is that where you’re trying to log in?

#4

Hi There @gljudson

We need to login to your FTP server to check the modifications that you have done to the file. I have placed another screenshot in the secure note.

Thanks!

#5

aha.

I can send you the files - will that work?

#6

Hi,

That will not work as we don’t allow php file to be uplaoded.

You can post the code here so we can check.

Thanks

#7

Hey @gljudson,

Your customization should work. I tried moving the meta function in my test site and it works. Try updating to 6.2.5.

Please also give us the correct FTP credentials as I could not login using the one given in your previous thread.

Thanks.

#8

Hmmm. Weird. I upgraded to 6.2.5 and now it works. I wouldn’t expect that level of update to make a difference, but apparently I would be wrong on that.

Thanks!

#9

Hi,

Maybe it was a caching related, glad things sorted out now feel free to get in touch with us regarding any further queries about Pro, X, and Cornerstone.

Cheers!

#10

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