Cart not opening

Support
#1

Hi there,

After updating the PRO theme to the latest version, I am having issues with the add-to-cart button.
The cart is not opening automatically after clicking on the “add to cart” button

Here’s a video to see what is the issue:

#2

Hello Katarina,

Thanks for writing in! Your cart is not opening automatically after clicking on the “add to cart” button because the option is disabled.

Screen Shot 2021-03-08 at 7.39.12 AM
Screen Shot 2021-03-08 at 7.39.12 AM1280×202 31.3 KB

Please go to WooCommerce > Settings > Products and enable the “Add to cart behaviour”.

For reference: https://docs.woocommerce.com/document/configuring-woocommerce-settings/#product-settings-general

Best Regards.

#3

Hey Ruenel,

Sorry for the late reply

The following setting was already set like that, but It doesn’t seem to help!

#4

Hi Katarina,

I just compare your live website and staging respectively then apply all your setup on my staging environment. The reason behind why the cart is not opening because of the custom JS. The code is not working anymore with the latest version of Pro but when I tested with your current version of your live website in my staging area the JS code works perfectly. Regretfully, customizing or enhancing JS code is outside the scope of your theme support. You may seek 3rd party developers to help you with your problems or you can avail One where we can answer questions outside of the features of our theme.

Hope that helps and thank you for understanding.

Thank you.

#5

Hi Marc,

Thanks for your fast reply

The code you sent I have replaced on my staging site and it now opens the cart off-canvas thing when clicking the “add to cart” button (it works)

BUT we have a problem when I applied the code you sent

jQuery(document).ready(function($){
    $('body').on( 'added_to_cart', function(){
        $('#add-to-cart-open-off-canvas').addClass('x-active');
    });
});

When the product is added to the cart and the canvas opens, the X (close blue button) needs to be clicked 2 times to close and when clicking on the left side the canvas is not closing

BUT when I click on the cart icon in the header, the X close button works with 1 click, and when clicking on the left side it closes

Please watch the video below to see what I am talking about:

#6

Hi Katarina,

Sorry for the confusion, I edited my last comment before you replied because I see something off with the replacement code but for some reason, you are able to see it. Since the issue is coming from a custom JS code and there’s a new update with WordPress core JS, customizing and enhancing the JS code is outside the scope of our theme support. You may seek 3rd party developers to help you with your problems or you can avail One where we can answer questions outside of the features of our theme.

Hope that helps and thank you for understanding.

#7

Hi Marc,

Thanks for your fast reply,

I understand that the JS Code customizing is out of your scope, but do I really need to spend $50 for this?
Since I will pay for the “One” support only for this cart problem… since I don’t need help with anything else

Hopefully, you understand Marc…

I need to get this fixed asap… please help me

#8

Hello Katarina,

We are unable to provide support for customizations under our Support Policy.

Please understand that your custom JS code was coded by someone and that the code no longer works with the latest version of the theme. We highly recommend that whoever created the custom JS, needs to recode it so that it will become flexible and work with the latest version of the theme and future updates.

Thank you for your kind understanding.

#9

Hey @ruenel, @marc_a

Okay I understand, I am sorry

I have paid for the “One” support… hopefully you can guys fix this issue for me! :frowning_face:

Please do the changes on STAGING site

#11