Can't verify my purchased Licence in WordPress back end

I receive alwaays this message. Why?

I’m working on a staging site in a free hosting

Any idea to fix?


Hey There,
​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
Thank you.

1 Like

Uploaded a secure note. Check it, please.

Hi there,

Thank you for providing the login information. It seems that your hosting service provider and our servers can not communicate via API. This means there is a setting or firewall preventing the access. Please kindly follow up the case with your hosting service provider using the guide below:

Thank you.

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