Cant validate x theme - after reinstalling the theme

[mobilitycentre]

when on the wordpress dashboard it says i need to fix theme and validate. I go to validate our license of X is not validated.

It states " Place your Envato purchase code or Themeco license to unlock automatic updates, access to support, and Extensions. Learn more about product validation or manage licenses directly in your Themeco account. input code & press enter"

I put in the item purchase code then it just goes onto a blank page & doesnt update or do anything

also to note, I have the latest version of wordpress & theme downloaded & installed.

Had previously installed it but it stopped working so deleted it & re added it in but cant re add in the validation code…

[Alaa]

Hi @mobilitycentre

Thanks for writing in!

This “blank page” indicates that there is a server error happened, to know more details about this error you should check the server error log file. Normally you can enable that by adding these lines in wp-config.php file:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

You should paste these lines there replacing this line:
define('WP_DEBUG', false);

Then when you try to validate the license again, you should find any error message logged in a file called “debug.log” in (/wp-content/) directory.

In case this didn’t help, then please provide us with WordPress Dashboard login details along with FTP access in a “Secure Note” so we can investigate this issue.

Thanks.