Can't validate X licence

Support
#1

Hello,

In my main dashboard in wordpress this massage won’t resolve: This X license is ​not validated​. Fix.
When i go to ‘Fix’ and enter my code, this massage keep coming up:
‘Uh oh, we couldn’t check if this license was valid. Details.’

I tried several things like re-installing theme X, but nothing seems to work.

Thanks for the help

#2

Hey @WalkerPachler,

Have you converted from X to Pro? Make sure you’re using the Pro license and check your registered website for your license.

Thanks.

#3

still not working, I’ve never been able to update (stil working with 2015 version), but wordpress is updated to the newest version. Maybe it isn’t compatible anymore?

thanks

#4

Hello There,
​
​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation.

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
Thank you.

#5

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