Can't validate site after migrating it

Support
#1

Hey,
after migrating my site I can’t seem to validate the Pro license anymore. Worked fine on the old install. Seems the validation shows up in my dashboard here but in the backend of the site it won’t varify. Seems like I can’t update Pro because of this anymore (maybe this is related?)
Hope you can help. I’ll share my Admin credentials in a secure note.
All the best
Ronny

#2

Hi Ronny,

Thanks for reaching out.
There might be a few different reasons for this issue, I would suggest you troubleshoot the common issues related to the Product Validation

  1. Location Issues
  2. Communication Error Messages

I have also tried to check by logging into your WordPress admin dashboard but unfortunately, the credentials do not work. Please check and reshare it once again.

Thanks

#3

Sorry, the new user wasn’t properly safed last time. The login should work now.

#4

well, it worked now without having changed anything. sorry for the inconvenience. ;/

#5

Hello Ronny,

Glad to know that things are well with you. Please feel free to open a new thread if you have any more concerns.

Thanks

#6

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