Can't upload Featured Image with new WP update

Support
#1

Hi there! A couple of my sites are having terrible issues uploading featured images for posts with the new WP update. Is there anything that I should look into to try and fix this? Sometimes it works, and sometimes it doesn’t. I’m not sure what to do. Thanks!

I’ll attach the creds to the site in a secure note. :slight_smile:

#2

Hello @jrhager84,

Thanks for writing in!

I have logged in and I created a test post. I was able to upload a featured image.
When I view the post, the featured image did not display because you have added this custom css:

.post .entry-featured {
    display: none;
}

So, I went ahead and removed the custom css. The featured image should be displaying now.
Kindly check your site again.

#3

It’s more about the browser’s ability to add a featured image, as one computer/session can and one can’t. I didn’t change anything, and my client can’t add a featured image on her own. She hasn’t done anything different, so I’m unsure as to why she’s having an issue. Any ideas?

#4

Hello @ jrhager84,

It could be caused by different factors but if the issue just happens to your client’s end try asking them to clear their browser’s cache and make sure that they update their browser version.

Here are also some things you can look into:

Hope this helps.

#5

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