Can't Scroll in Pro

Support
#1

Hi there-

Having the weirdest issue with a brand new site. We’re working in a sandbox to create a new site for our agency but for some reason we can’t scroll down on any pages. We have so little installed at this point that I have no idea what could be causing such a fundamental issue.

You can see the site at https://new.nueramarketing.com/

Please let me know what you think might be causing this- thank you!

#2

Hi Nuera,

Thanks for writing in! Upon checking your referenced site, I don’t see any content on your homepage and also your navigation menu pages are not linking to any pages to check.

If this happens recently, please try following troubleshooting steps.

  1. Disable your child theme by activating your parent Pro theme and see if your child theme customizations are causing this issue.
  2. Disable your 3rd party plugins and see if you’re experiencing a plugin conflict. If the issue is resolved, then you can activate your plugins one by one to see which plugin causing the issue.
  3. If you have added any custom JavaScript or CSS to your site, please remove them temporarily and test your issue further.
  4. If you’re using a caching plugin, disable your JavaScript/CSS autominifications, then purge your server cache and re-test your issue further.
  5. Also some times, you’re getting blank pages due to PHP fatal errors. In such cases, you can enable WP_DEBUG mode on your WordPress by following this guide (https://codex.wordpress.org/WP_DEBUG) and re-visit your pages to see if you’re getting any PHP errors.

Let us know how it goes.
Thanks!

Let us know how it goes.

#3

Hi there!

Yes, there is very little content on this site - as I said this is a completely new installation. I’ve set a homepage that has content on it, so you can see the problem with the scrolling.

We also ran through all the suggested troubleshooting tips, but to no avail.

I’ll include some login credentials for you below, if you’d like to log in and check it out. Don’t be afraid to break anything.

#4

Hi again,

Thank you for the credentials. I checked your setup and you had the custom CSS in your Header builder’s CSS section which was disabling the scroll bar. I went ahead and commented the following line of code:

html, body{ margin: 0; padding: 0; width: 100%; height: 100%; background: #fff; overflow: hidden }

This has fixed the issue. Please clear your browser’s cache and check your site again.

Cheers!

#5

Thanks!

Oh, I think we can probably get rid of everything in the Header Builder’s CSS section. Where exactly did you locate that? I just want to make sure I know exactly where I need to avoid inserting stuff… lol

#6

Hi There,

When you edit your header, which is under Pro -> Headers area. You will see the custom CSS area on the left hand side of the window (see secure note).

Thanks!

#7

Perfect! Thanks so much guys!

#8

Glad we could help.

Cheers!

#9

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.