Can't save pages after migrating to GoDaddy Managed Wordpress

[petitshoo]

Hi,

I’m hoping you can help as GoDaddy has been completely unhelpful after two hours in chat with them. They moved my client’s site to Managed WordPress and ever since then I have been unable to update and save my pages. I am not getting an error at all. When I put in my edits, they don’t show up and the Save stalls out.

Any ideas as to what can be causing this? We have tried all the things: disabling plug-ins, disabling the firewall, reinstalling the Pro and Pro Child themes, etc.

Thanks for any assistance you can give. I’ll put login details in the Secure Note.

Jen

[ruenel]

Hello Jen,

Thanks for posting in! I have investigated your issue and I cannot replicate it. I even successfully created a test page for you.

Please see the secure note below.

Best Regards.

[petitshoo]

Did you go into an existing page and try to change anything and save? Because that is where my problem lies. I can see where you created a page and I was able to edit your page and save. But I can’t edit an existing page and I can’t edit the header (which is where I need to make a change and fix the CSS for the button). Please see the attached screenshot…you can see where I edited the text in the text box but it isn’t updating in the WYSIWIG and the green save bar is right towards the end but never saves.

Will I need to recreate every page and the header? Or am I missing something? I’ve tried this in Safari and in Chrome and I logged in with the tech support credentials I gave you and tried and it still didn’t work.

Thanks!
Jen

[ruenel]

Hello Jen,

When editing my created test page, I do not see any errors. So, I edited some of your existing pages and I encounter some errors in the console:

Failed render SyntaxError: Unexpected token < in JSON at position 0
    at JSON.parse (<anonymous>)
    at app.6f62d0f.js?time=1649380974:2:476518
    at t.findIndex._type (app.6f62d0f.js?time=1649380974:2:476631)

Can you please re install the Pro theme? You can check out this guide on how you can manually update it.

• https://theme.co/docs/how-to-update#how-to-perform-a-manual-update

You can also do the following troubleshooting:

• Testing For Theme Related Issue
• Testing For Plugin Conflict
• Theme Update
• Child Theme
• Increasing Php Memory Limit
• Disabling Cache
• Disabling Cdn
• Version Compatibility

Kindly let us know how it goes.

[petitshoo]

Hi,

I have already done a reinstall of the Pro Theme and the Child Theme using the method above and am still encountering the issue.

Should I try deleting the theme and then reinstalling?

I’ve already done most of the things suggested…the problem persists after disabling all the plug-ins, the theme is up to date, as I mentioned above I reinstalled the Pro Theme and the Child Theme.

I just increased the PHP memory limit and the problem is still persisting. I also disabled the CDN.

The only thing I can’t disable is GoDaddy’s Cache. I did flush it but that made no difference either.

Thanks,
Jen

[ruenel]

Hello Jen,

I have logged in and edited your About Us page.

I was able to change my changes and view those changes in the live view of the page:

I have left it on the page (but hidden away) so that you can see my changes. You can remove it afterwards.

• See the secure note.

Thank you.

[petitshoo]

I can see your change and i can also edit and save on the About Me Page. However, I am still unable to edit and save the Header, which is what needs editing.

I have also tested the other pages. I am unable to edit and save the Home page, Contact, and Benefits. Although I am still having issues with it wanting me to re-login every couple of minutes which may be part of the problem.

Thanks for trying to help. Any other ideas?

[tristup]

Hi Jen,

I have checked and found that your website is asking for login in every few actions. This might be an issue with session, I would suggest you contact the Hosting Service provider on this. Regarding the page saving issue, I would suggest please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access to the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks