I’ll edit elements and then click save. I get the green pop-up that indicates the save is successful. But no changes are saved. Then the save button is 0’ed out. When I reload the page, it asks if I want to save changes (but it supposedly already saved the changes). When I exit out and come back in, no changes were saved… Tried multiple times.
Hi there @journeyguy,
Thanks for writing in!
It sounds like there could be a potential error/conflict preventing your site from saving. In this instance, I’d recommend running through the following steps.
- Test for a plugin conflict. You can do this by moving all plugins apart from Cornerstone to a new folder via FTP, then re-load the front-end of the site and see if it works. If it does, move the plugins back one by one until the site breaks again, that then means plugin “ex” is causing the issue. It’s important to note when doing this don’t visit the wp-admin as then the plugin deactivates and any deactivation scripts will run.
- Ensure any server side caching or any other forms of caching are disabled (if in use).
- Remove any custom code added, an error in the syntax could prevent the theme from functioning correctly.
- If using a child theme switch to the parent theme.
If none of the above works, I’d recommend checking the server error logs to see if there are any errors that occur when saving.
Thanks!
Ok, so this is weird. One of our staff has no problems editing on his PC laptop. I can’t on my Mac, and I’ve tried Safari and Chrome. Tonight, when I got home, I tried on my wife’s Mac, and had the same issue!
Also, I CAN edit internal pages. Usually, it will give me the green save bar (with “scintillating” or what-not) and then it will reload Cornerstone.
On the main page, it will give me the green save bar but never reloads Cornerstone. It’s like something isn’t triggering the reload.
Hi again,
I checked your site and I see you’ve updated Cornerstone to the latest version but have not updated X. Always make sure to update both X and Cornerstone to avoid potential conflicts. You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.
If you find anything to be out of date, you can review our update guide.
Let us know how this goes!
Alright. Everything has been updated, but the same problem exists… Argh.
Hi,
In that case, would you mind providing us with login credentials so we can take a closer look? Please provide following information:
Set it as Secure Note
- Link to your site
- WordPress Admin username / password
- FTP credentials
All the best!
Here’s the error why it doesn’t save
Failed to load resource: the server responded with a status of 500 (Internal Server Error) /wp-admin/admin-ajax.php
Probable causes of that are incorrect WordPress files and folder permission and server resource limitations.
Please see http://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/ to check if you have correct permissions.
And, contact your host if you’ve reached their allocated resource usage limits.
Once you done that and you see you have correct permissions and your site has not been limited for the past 30 days, please give us cPanel access.
Thanks.
Would this really explain why a Mac can’t edit/save but a PC can?
And just to clarify:
- It works on all interior pages.
- It’s just the main front page of the site that “saves” but then doesn’t reload into Cornerstone (and so it doesn’t save).
- It works on a PC but not on Macs. We’ve tried multiple browsers and two Macs.
Hi there,
Regardless of device, the request will contain the same data so it should function the same. The internal server error is a server side issue which means, it’s not specific to OS (Mac or PC), unless your Mac sent out additional data that appears to be forbidden by the server.
I’ll continue checking but this one is a weird case, have you tried different browsers?
Thanks!