When I try and make changes in Cornerstone and click “Save” I get a message that says “Uh Oh, Failed to save content.” This error only happens on the Homepage, and logs me out of Wordpress every time I try and save.
Could you take a look? This is frustrating.
Thanks
Hey Collin,
The FTP credentials doesn’t work. I tested what you’ve described though and in the console, I saw that the error’s related to WordPress Nonce. Please check or try the following:
If that doesn’t work, please check the FTP credentials and give us the correct ones.
Thanks.
Here is a screenshot of my FTP Credentials. They appear to be the same as what I have already posted. Is there something else I need to post?
Hi Collin,
First, I move your screenshot inside a secure note. Please always remember that sensitive information should be only shared inside a secure note.
I can confirm the issue. You are on GODADDY hosting. I think it is related to that and not with the theme. Either check in with GODADDY support or apply the fixed stated here.
Let us know how this goes.
I purchased advanced tech support from Godaddy and they said they could not solve the problem on the Staging Site. (See what they said Below)
Should I revert back to the Main Site, and not update the Theme? Will this cause Security risks? I dont mind using the old theme. If so, should I not update the plugins either?
Per your recent request, I have reviewed your stagging site 1gm.722.myftpupload.com and after a few hours, I wasn’t able to fix the issue on HOMEPAGE.
I have tested almost everything I know and found out the only when you edit HOME 3 page with cornerstone WordPress log me out. I tested all pages and only when I edit HOME 3 with cornerstone this happening.
Then I checked your Home page on the main website (dreamabetterdreamnow.com) with an old plugins version and found out that it works well.
Whoever created Home3 on page combining WPbakery and Cornerstone plugin which is not good practice. Apparently, after you updated themes and both plugins issues start to happen.
Since both plugins are page builders their updates have clearly made some changes to its workings and the cannot coexist together anymore.
Unfortunately, I cannot solve this problem and the only solution I see is to revert the updates or to re-create the page in only one builder.
A small advantage would be on the side of the Cornerstone plugin because it’s the theme editor so it would be a better fit in the long term
Hello Collin,
I’ve taken some time and investigated the issue. First, I created and test page to make sure that Cornerstone is working perfect. I was able to successfully create and save the test page. You can see the url in the secure note.
I moved to your Home 3 page which is you homepage and when I edit it using the WP editor, I see this:
<p>[vc_row padding_top="0px" padding_bottom="0px"][vc_column fade_animation_offset="45px" width="1/1"][vc_column_text][cs_content][cs_section bg_color="hsl(0, 0%, 90%)" parallax="false" separator_top_type="none" separator_top_height="50px" separator_top_angle_point="50" separator_bottom_type="none" separator_bottom_height="50px" separator_bottom_angle_point="50" style="margin: 0px 0px 0;padding: 0px 0px 0;border-style: solid;border-width: 0px;border-color: hsl(7, 97%, 69%);"][cs_row inner_container="true" marginless_columns="true" style="margin: 0 auto;padding: 2% 2 3% 9%;height: 600px;"][cs_column fade="true" fade_animation="in" fade_animation_offset="45px" fade_duration="750" type="2/3" style="padding: 2% 5% 0;"][cs_text id=" " class="cs-ta-left" style="padding-top:-55px;color: #rgb(64, 81, 181);font-size: 20px;font-weight: 300;"]</p>
<h2><span style="color: #5c87eb;"> CHANGE YOUR MIND<br />
TO SAVE THE WORLD</span></h2>
<p>[/cs_text][x_line style="border-top-color: hsl(222, 78%, 64%);border-top-width: 1px;"][cs_text class="cs-ta-left" style="color: #rgb(64, 81, 181);font-size: 20px;font-weight: 300;"]</p>
<p><strong>Is society’s obsession with negativity crumbling your dreams?</strong>[/cs_text][x_gap size="11"][cs_text style="font-size: 17px;"]One of the best things about being a child is that you dream about your future, believe it to be possible and are filled with hopeful anticipation. However, society’s obsession with negativity crumbles your dreams and fills you with doubts and worries instead. Believing you can’t ever achieve your dreams you forget about them altogether. [/cs_text][/cs_column][cs_column bg_color="hsl(0, 0%, 90%)" fade="false" fade_animation="in" fade_animation_offset="45px" fade_duration="750" type="1/3" class="cs-ta-center" style="padding: 0;"][x_image type="none" src="http://1gm.722.myftpupload.com/wp-content/uploads/2017/10/hauthor-1.jpg" alt="" link="false" href="#" title="" target="" info="none" info_place="top" info_trigger="hover" info_content=""][/cs_column][/cs_row][/cs_section][cs_section bg_image="http://674.186.myftpupload.com/wp-content/uploads/2017/09/sader4r.jpg" bg_color="hsl(222, 78%, 64%)" parallax="true" separator_top_type="none" separator_top_height="50px" separator_top_angle_point="8" separator_bottom_type="none" separator_bottom_height="50px" separator_bottom_angle_point="50" style="margin: 0px 0px 1px;padding: 0px 0px 21px;border-style: solid;border-width: 0px;border-color: hsl(7, 97%, 69%);"][cs_row inner_container="false" marginless_columns="true" style="margin: 0 auto;padding: 5% 9% 3%;"][cs_column id="homew" bg_color="hsl(222, 78%, 64%)" fade="false" fade_animation="in" fade_animation_offset="45px" fade_duration="750" type="2/3" class="homew" style="padding: 5% 4% 5% 6%;margin-left: 20px;"][x_gap size="20px"][cs_text class="cs-ta-justify" style="color: #rgb(64, 81, 181);font-size: 24px;font-weight: 300;line-height: 18px;"]</p>
<p style="text-align: left;"><span style="color: #fff;"><strong>WELCOME</strong> </span></p>
<p>[/cs_text][cs_text class="cs-ta-center" style="line-height: 21px;"]</p>
<p style="text-align: left;"><span style="color: #ffffff;">Thank you for visiting. I’m Marina, and I wrote my book, Dream A Better Dream, as an antidote to the negativity of the environment we live in today. It is my mission to help people replace their anxieties and concerns, which cause constant stress, with a sense of hope and harmony.</span></p>
<p>[/cs_text][x_gap size="40px"][cs_text class="cs-ta-center" style="color: #rgb(64, 81, 181);font-size: 20px;font-weight: 300;"]</p>
<p style="text-align: center;"><span style="color: #fff;"><strong>DO ANY OF THESE QUESTIONS RESONATE WITH YOU? </strong> </span></p>
<p>[/cs_text][cs_text class="cs-ta-center"]</p>
<ul>
<li style="text-align: left;"><span style="color: #ffffff;">Are you concerned about the negative climate of our society?</span></li>
<li style="text-align: left;"><span style="color: #ffffff;">Do the effects of climate change trouble you?</span></li>
<li style="text-align: left;"><span style="color: #ffffff;">Are you worried about your future or your health?</span></li>
<li style="text-align: left;"><span style="color: #ffffff;">Are you ready to become the change you wish to see in the world?</span></li>
</ul>
<p>[/cs_text][cs_text class="cs-ta-left"]<br />
<span style="color: #f0f0f0;"><em><span style="line-height: 1px;">If you have answered yes, allow me to help you on your journey to greater awareness and finding your true purpose.</span></em></span>[/cs_text][/cs_column][cs_column bg_color="hsla(0, 0%, 100%, 0.98)" fade="false" fade_animation="in" fade_animation_offset="45px" fade_duration="750" type="1/3" class="cs-ta-center" style="padding: 3% 3% 2%;"][x_gap size="20px"][cs_text class="cs-ta-center" style="font-size: 20px;"]<span style="color: #444;">Sign Up and Download Marina’s FREE GUIDE</span><br />
[/cs_text][cs_text class="cs-ta-left" style="font-size: 13px;"]</p>
<p style="text-align: left;"><strong><span style="color: #444444;">Start your personal transformation today with my S.T.R.E.S.S. Less Guide .</span></strong></p>
<p>[/cs_text][contact-form-7 id="586" title="Contact form 1_copy"][/cs_column][/cs_row][/cs_section][cs_section bg_color="hsl(231, 48%, 48%)" parallax="false" separator_top_type="none" separator_top_height="50px" separator_top_angle_point="50" separator_bottom_type="none" separator_bottom_height="50px" separator_bottom_angle_point="50" style="margin: 0px;padding: 0px;border-style: solid;border-width: 0px 0px 4px;border-color: hsl(0, 0%, 95%);"][cs_row inner_container="false" marginless_columns="false" bg_color="hsl(0, 0%, 100%)" style="margin: 3px auto 0px;padding: 30px 5% 70px;"][cs_column fade="false" fade_animation="in" fade_animation_offset="45px" fade_duration="750" type="1/2" class="vab" style="padding: 0px;"][x_blockquote cite="" type="center"] <span style="color: #5c87eb;"> PROMO: </span> [/x_blockquote][x_gap size=""][/vc_column_text][/vc_column][/vc_row][x_video_embed type="16:9" no_container="false"]<iframe src="https://player.vimeo.com/video/254921650?title=0&byline=0&portrait=0" width="640" height="360" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe><a href="https://vimeo.com/254921650">finalpromo</a> from <a href="https://vimeo.com/user20123903">joejoe</a> on <a href="https://vimeo.com">Vimeo</a>.[/x_video_embed][vc_row padding_top="0px" padding_bottom="0px"][vc_column fade_animation_offset="45px" width="1/1"][vc_column_text][/cs_column][cs_column fade="false" fade_animation="in" fade_animation_offset="45px" fade_duration="750" type="1/2" class="cs-ta-center vam" style="padding: 0px;"][x_blockquote cite="" type="left"] <span style="color: #5c87eb;"> LATEST FROM BLOG: </span> [/x_blockquote][x_recent_posts type="post" count="1" offset="" category="featured" orientation="horizontal" no_sticky="true" no_image="false" fade="false"][/cs_column][/cs_row][/cs_section][cs_section bg_color="hsl(231, 48%, 48%)" parallax="false" separator_top_type="none" separator_top_height="50px" separator_top_angle_point="50" separator_bottom_type="none" separator_bottom_height="50px" separator_bottom_angle_point="50" style="margin: 0px;padding: 0px;border-style: solid;border-width: 0px 0px 4px;border-color: hsl(0, 0%, 95%);"][cs_row inner_container="false" marginless_columns="false" bg_color="hsl(0, 0%, 35%)" style="margin: 3px auto 0px;padding: 70px 5%;"][cs_column fade="false" fade_animation="in" fade_animation_offset="45px" fade_duration="750" type="1/3" class="vab" style="padding: 0px;"][x_promo image="http://m4o.9a1.myftpupload.com/wp-content/uploads/2017/10/fff99.jpg" alt="http://m4o.9a1.myftpupload.com/aboutbook-2/"]</p>
<p style="font-size: 22px; line-height: 12px; text-align: center;"><span style="color: #5b86eb;"><strong><a href="http://m4o.9a1.myftpupload.com/aboutbook-2/">BUY BOOK</a></strong></span></p>
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Normally, when a page is created using Cornerstone, you will have this screen:
Only this kind of pages/post can be edited in Cornerstone. Back to your homepage which is Home 3, this seems to have been created using the WPbakery Page Builder. It could also be that your homepage created in Cornerstone was accidentally edited with the WPBakery Page Builder. So I make use of the Revisions feature of WordPress and have reverted the changes way back 5 days ago. I was able to edit the page back in Cornerstone.
I’ve seen that you have inserted this: color: #rgb(64, 81, 181); font-size: 20px; font-weight: 300; which generated a warning message in the console. The correct code should only be color: rgb(64, 81, 181); font-size: 20px; font-weight: 300;. I went ahead and resolved it myself. I made sure that the color code is valid and correct. After making all the changes, now, I can replicate the issue that you cannot save the changes on the homepage. I’ve checked the console and I am seeing this:
Rejecting AJAX promise {invalid_user: true, message: "nonce verification failed."}
Usually, this is related to your Salt keys. Please check out this threads as they might help resolve this issue:
@Christian already have pointed this out in his reply. I even changed your SALT KEYS using the Slat Shaker plugin as suggested by the link. Still, the issue remains. I will forward this thread to our developers as they might have other ideas why this issue keeps on happening but only on the home page.
Thank you for your understanding.
Thank You, I need to launch the site soon. Please keep me informed.
Hi Collin,
There is no issue with Cornerstone as it can edit and save the other page, the “Home 3” page seems to be edited outside of Cornerstone and that corrupts its serialize data. In this case, I would suggest that you rebuild that page and only open/edit it on Cornerstone.
Thanks,
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