Can't open documents within Cornerstone

Support
#1

Got a weird one here. It’s only on this site, not seen it elsewhere and it has been on various versions of Cornerstone. I’ve tried deactivating all plugins etc and turned off all caching on the server (have used that server a number of times, too).
But when in Cornerstone, I can’t click any of the documents (pages, archives, etc), it almost just jumps me back up to the search box at the top. Even trying to do it with the keyboard.
Once in the builder (via going to the page and ‘edit with Cornerstone’ at the top, I can edit that page but still can’t get to anything else.

Will leave logins in a secure note.

#2

Hi @RubberDuckers,

Thanks for reaching out.
I have checked your website and found that some redirection is happening while clicking on any Page, Post, etc. in the Cornerstone. There might be some different reasons behind your issue, I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins unless you are subscribed to One. If not subscribed, kindly consult with a developer or contact the plugin author.
Please note that we do not provide support for custom codes and 3rd party plugins unless you are subscribed to One service.
If none of the above helps, please copy your live site to a staging server so we can troubleshoot freely without breaking your live site.
And give us access in the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Ah thanks for that, I had some old custom code that had some redirection in - it was for just duplicating pages/posts so not sure why it was conflicting but ah well.
I had deactivated the snippet plugin to test but maybe the code was still cached or something - all sorted now!

#4

Hello @RubberDuckers,

Glad that things are well for you. Please note that you must troubleshoot the common issue with our common issue guideline before posting a new thread.

Thanks