Can't load page in cornerstone

Support
#1

Hi

I get the following message when loading my home page in cornerstone. I have checked items on previous support suggestions with no luck. please advise.

The preview could not load due to the iframe response being incomplete. This is most often related to a plugin conflict, or customizations introducing a PHP error.

Origin URL: http://shamanicconstellations.com

Preview URL: http://shamanicconstellations.com/about-us/

#2

Hi Ryan,

Thank you for writing in, this usually means somethings halted PHP execution (fatal PHP error or syntax error). The following could help uncover more information:

  • Enable WP_DEBUG and WP_DEBUG_LOG. You might be able to see an error message on the site right away. If not, the error log could reveal where the problem is originating.

  • If you’re using a child theme, try switching to the parent theme to see if that makes a difference. The conflict could be in your customizations.

  • Test for a plugin conflict. You can do this by deactivating all third-party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes,
Cheers!

#3

Hi Friech

thanks for your suggestions. Can I send you access to the site. I have enabled logging and checked all plugins with no luck. Its only editing my home page in cornerstone that I get this message.

Regards
Ryan

#4

Hi Ryan,

Yes, please provide them in the secure note.

And it seems not to be a home page since the preview URL is coming from about us.

Thanks!

#5

Hi @rad, sending account details in secure note. just updated password.

thanks

#6

Hi There,

I’ve just checked your website and the about us page is loading fine when edit with Cornerstone:

Could you please clear all the browser caches or try in the incognito/private mode then check again?

Thanks.

#7

Hi there

the page in question is the home page. have cleared my web cache. please check and advise. thanks

#8

There is an Internal Server Error happening in your Home Page. That is a generic error message though. Please give us FTP access so we could check the specific details in the error log.

Thanks.

#9

will do now. thanks Christiaan

#10

Hi Ryan,

The FTP credentials are incorrect, please provide it again.

The builder is also freezing randomly due to Gutenberg plugin and upon deactivation, the builder loads but empty. But the issues back again so it’s probably performance issue.

The error log viewer is also unable to ready the debug log so it’s probably not generated. Is it okay if I disable all the plugins? And please back up your site.

Thanks!

#11

Hi Rad

I’ll send again now. Site backed up. You welcome to disable plugins, tried already with no luck but please check again.

thanks

#12

Hi,

The ftp login is still not working.

Please check again and provide us the following info.

eg.

host: _______
user: _______
pass: _______
port: _______

Thanks

#13

Hi Paul

sorry about that. will send you another private note that works.

#14

Hey Ryan,

I checked your error log and there’s nothing directly related to Cornerstone. The latest errors are caused by low memory.

Please forward the error log to your host and ask them to increase your memory allocation to meet your site’s memory requirement. You can try doing it by adding this code in your wp-config.php but if that won’t work, you’ll need to contact your web host for this.

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

#15

Hi Christian

I have already changed these settings. I will ask service provider to increase settings but was working fine for a good few weeks without any issues. I am also having the same issue on another site that has a simpler page structure.

#16

Thanks for the additional info. We understand that this looks like an issue with Cornerstone because it does not work. But, it’s mostly third party factors that cause issues. If you read your error log, there are errors coming from third party plugins. Third party plugins can exhaust your memory too.

This is why I suggested:

I mentioned “site” because it’s not only Cornerstone that is in your website. Other plugins share the memory with Cornerstone too.

Please do the same for your other site.

Thanks.

#17

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