Hi, I’m trying to load in a design cloud template and I can get it to work. It has loaded in the images but nothing else. Iv tried increasing the PHP limit and the other suggestions but i can get it loaded in.
Hey @tulslolst,
Thanks for reaching out!
There might be a few different reasons for this issue, I would suggest following troubleshooting about your demo import.
1.) Increase PHP Memory Limit
2.) Increase PHP Execution Time Limit
3) Please check if the mod_security is enabled in your site, which causes the issue in importing and does not let you call the Cornerstone endpoint to import the Design Cloud assets.
And if that is the case, you need to contact your hosting service provider to temporarily disable the ModSecurity for you and make the Cornerstone endpoints whitelisted.
4) The write permission to the uploads folder might be one of the reasons behind your issue, I would suggest you change the permission to import the images into it.
I also recommend you ask your web host to configure the following server settings with the specified values or more for the PHP.
memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
max_allowed_packet = 16Mb
innodb_log_file_size = 128mb
allow_url_fopen = On
And MySQL Configurations
max_allowed_packet = 16Mb
innodb_log_file_size = 128mb
After all the above server settings are configured properly please try to import it again.
Hope that helps.
I have been in touch with hosting and uploaded the memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
but there is no option to update max_allowed_packet = 16Mb as it shared hosting
innodb_log_file_size = 128mb
allow_url_fopen = On
And MySQL Configurations
max_allowed_packet = 16Mb
innodb_log_file_size = 128mb
Is there anything else that would work or you can have a look at?
Hi @tulslolst,
As suggested by my colleague, please make sure that the mod_security is also enabled on your site and that write permission is set to the uploads folder.
Thanks
Everything you have suggested has been done, but I still cant load in the demo content
Hi @tulslolst,
I have checked and found a few JavaScript issues in the console.
I assume there might be a problem with the server configuration or any authentication at your server end which blocks the Cornerstone endpoints only. I would suggest you check if the mod_security is enabled on your site, and that causes the issue in calling the Cornerstone endpoints. If that is enabled, please disable it and check if that resolves your issue or not. I would suggest you go through the following article which may help you with this.
https://www.interserver.net/tips/kb/how-to-disable-mod_security-and-why-it-is-not-recommended/
I would also suggest you contact your Hosting Service provider on this and let us know the feedback from them.
Hope it helps.
Thanks
Seems to have worked now. Thanks
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