Can't load Cornerstone

Support
#1

It was just working before I updated. Now when I try to click on “edit with Cornerstone” it only has the black circle of perpetual loading, with nothing ever happening. My URL says /x/#/content/17/ after my site name, which I haven’t seen before. Any insight is appreciated.

Thanks

#2

Hello There,

Please share login details in a secure note.

Thanks.

#3

Hi There,

Could you please provide us with your website URL as well?

Thanks.

#4

Hi there,

Thank you for giving us the login information. Here is the list of what I have done:

1- Deactivated SG Optimizer and Jetpack plugins
2- Update Cornerstone to version 2.0.5
3- Moved the CSS code which wrongly was added to X > Launch > Options > JS to X > Launch > Options > CSS
4- Created a new page called Test Page

You can test now the Cornerstone is working ok there.

Thank you.

#5

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.