Can't install X theme :(

Hi,
I’ve created like 50 or more sites with X so am very familiar with it, and the theme installation process. My hosting company checked and there’s nothing wrong with the server etc. But on this one site, whenever I try to upload the theme via WP dashboard, it gives an error (although I made max upload size larger).

The errors are either: “The link you followed has expired. Please try again.” or about there not being enough php memory or something to do it. (but technically, there is!)

I tried both uploading via dashboard and uploading to Themes folder via FTP. With FTP method, I can then activate the theme but the site frontend just gives error: "This page isn’t working
[the domain] is currently unable to handle this request.
HTTP ERROR 500

I tried also uploading Cornerstone separately to Plugins. But I can’t get the theme installed. My hosting spotted this error somewhere along the line when they were trying to help:

[20-Oct-2018 14:26:40 UTC] PHP Fatal error: Call to undefined function x_get_stack() in /home/MYDOMAIN/public_html/wp-content/themes/x/index.php on line 16
[20-Oct-2018 14:27:14 UTC] PHP Fatal error: Call to undefined function x_get_stack() in /home/MYDOMAIN/public_html/wp-content/themes/x/index.php on line 16
[20-Oct-2018 14:27:18 UTC] PHP Fatal error: Call to undefined function x_get_stack() in /home/MYDOMAIN/public_html/wp-content/themes/x/index.php on line 16

I’ll give you the WP login info & FTP info in my next message. If we could just get the theme installed, that would be amazing!

Thanks for your help. I’m baffled.

Hello @Omwoods,

Thanks for posting in a very detailed information. I have checked your site and see the errors. I ended up uploading a fresh copy of X theme to your themes folder. The issue is now resolved. X Theme were already validated too.

What happened might be that there were files missing or was corrupted during your installation.

Please check your site.

EXCELLENT! Thank you. All looks good.

You’re most welcome.

Have a nice week ahead!

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