Can't install Extensions but can install Plugins

Hello, New customer here.

When I try to install an extension, I get the following error:

You do not have permission to access this document.
Web Server at

But I can install plugins and my plugins and wp-content folder is 775

Any suggestions? Thank you.

Hi Shane,

Thanks for writing in! First make sure that you have validated your site by following our guide here (

Then you need to check the following

Ensure your site can reach this domain:
Ensure cURL is working, and allow_url_fopen is enabled.
Ensure PHP is configured with the latest CA Root Certificates.

If you’re still having issues, please provide us with your WordPress login credentials along with your FTP credentials in a secure note to check your issue further.


Thanks for the reply. Yes it’s validated.

What do you mean - my site can reach this domain? How do I ensure it can reach it?

How do I ensure cURL is working and allow_url_fopen?

Thank you.

Hi Shane,

You need to check your server’s firewall settings and make sure that requests from is not blocked (most probably this could be the issue as you can install other plugins).

To check PHP cURL, please follow this resource (

Let us know how it goes.

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