Can't install anything in Design Cloud - Pro

[EsbenPersson]

Hi!

Just converted to Pro ande I can’t install any header, footers, presets ect. - it just keeps displaying the attached error message. I searched through the documentation, but it does not seem to put forth a working solution for me. Can you help me out?

Thanks!

[christian]

Hey @Redaktoerhuset,

Please try the solution suggested in this thread: https://theme.co/apex/forum/t/cant-install-demo-site-nonprofit/70080/4?u=christian

Only if that doesn’t help, give us WordPress and FTP login details in a Secure Note

@Themeco1

###Secure Notes

It is very common to need to share sensitive information with our staff such as login or FTP information. In order to keep this private, be sure to use the Secure Note button that you will find at the bottom of each reply.

Thanks,