Hi
I have just bought the theme but can only install the starter site in design cloud. All the others just don’t install, no error message. Please could someone login and advise what I can do?
Thanks
Hello @ripfunk,
Thanks for writing to us.
There might be a few different reasons for this issue, I would suggest following troubleshooting about your demo import.
- Increase PHP Memory Limit
- Increase PHP Execution Time Limit
- Please check if the mod_security is enabled in your site, which causes the issue in importing and does not let you call the Cornerstone endpoint to import the Design Cloud assets.
And if that is the case, you need to contact your hosting service provider to temporarily disable the ModSecurity for you and make the Cornerstone endpoints whitelisted. - The write permission to the uploads folder might be one of the reasons behind your issue, I would suggest you change the permission to import the images into it.
I also recommend you ask your web host to configure the following server settings with the specified values or more for the PHP.
memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
max_allowed_packet = 16MB
innodb_log_file_size = 128M
allow_url_fopen = On
And MySQL Configurations
max_allowed_packet = 16MB
innodb_log_file_size = 128MB
If the above does not help, please provide login credentials for your site in a secure note to examine it further, including:
- WordPress Login URL
- Admin-level username and password
- Demo name which you want to import
You can find the Secure Note button at the bottom of your posts
NOTE: If you have the ConvertPlus plugin activated, please deactivate it temporarily while importing the demo content. And activate after completing the import.
Thanks
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I have added the php memory limit and execution time lines to wp-config
I’ve disabled mod-security for the domain in cpanel
I’ve checked the write permisions on the uploads folder are 777
I’ve also contacted my host and they have confirmed they’ve updated the PHP Settings on my account to the provided values
and that the server settings for max_allowed_packet and innodb_log_file_size are also above the mentioned limits.
I’m trying to install the non-profit site but still getting the same result - no error but no progress.
I’ll send the login details through now.
Thanks
The Site template install issues will be fixed in 6.0.2. Apologies for the inconvenience.
Sorry to report I have updated to 6.02 but still have the same issue.
No progress on the screen or error message when trying to install sites.
Is there a way to manually upload and apply the site files?
Apologies I spoke to soon on this one. We’re prioritizing this one this week, I’ll give you an update this week.
Hi. I am experiencing the same issue - unable to fully install the “Lawyer” Design Cloud site. The framework (header,menu,logo) appears to install OK but no page content appears (although all images seem to be in the media library). Please advise the current anticipated timescale for this issue to be resolved, Thank you. Malcolm
I revisited this and we’ll have a fix in 6.0.3. Page content will be there, font weights were not importing in that area and that will also be fixed. Please let us know if you have any issues in the next release. I have confirmed Lawyer is fine. Anticipated timing is Friday. Thanks for bringing this to our attention. Have a great day!
Sorry to report I have updated to 6.03 but still have the same issue.
No progress on the screen or error message when trying to install any of the sites. Please could someone login and advise what the issue could be,
Thanks
I’m also having this issue on a test site with 6.0.3.
Hello Sheri,
I have tested my local testing server with Pro 6.0.3 to import the Non-profit site demo. I did not encounter any issues on my end. The only difference with my local install is that I am using PHP 7.4. I would recommend that you downgrade your PHP version to at least 7.4 or PHP 8.0 at the moment and we can do the import again.
Kindly let us know how it goes.
Hi, I’ve downgraded my php version to 7.4 but nothing has changed,
The starter site installs and passes through the 5 steps - all other sites don’t install just hang on the CS splash screen with no steps.
Please advise
Thanks
Hi Sheri and @ripfunk,
I am another staff and check my local environment with Pro 6.0.3 to import the Non-profit site demo and it worked. If you are still having this issue, can you please check the specific points mentioned by my colleague Prakash is his comment?
Thanks
I’ve just tried this on a completely different host but have exactly the same error.
Hey @ripfunk I think your issue is unrelated to what we fixed. Because your wordpress is on a path it needs to redirect from PATH? to PATH/? . Since it’s not passing request data I’d say it’s possible your redirect settings aren’t correct. However on our end I’ll try to recreate what I saw and make sure there’s the slash at the end for this action and also see if that fixes it. I tried to add a slash to your URL in settings and it reset to what you had so we’ll have to handle in code.
@Sheri17 Is your site also on a path? IE it’s http://example.com/wordpress?
At last you’ve identified the problem, thank you.
Yes my site was in a directory. I have now changed it to a top level domain www.xxx.com and it is working perfectly. I’ll stick with this for building and as my test url for now.
I need to build it on a staging url and then move or repliacte to the final domain.
Thanks for your help.
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