Cant insert global block

[health2018]

Created a global block. Added element to page. Cannot select block name in dropdown to insert. Both rows in block and row are set to no container.

why can I not select?

also i have multiple clients using this theme but when i log in it automatically switches me to this client to search or submit question for support? This support ticket is supposed to be on my account Kathleen Riley. How can i get this to work? I have tried logging in and logging out, clearing cache etc.

thanks

[basanta]

Hi Connor,

Thanks for writing in!
Regarding the Global block issue can you please check this following troubleshooting process.

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.
2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
5. Remove custom CSS, Javascript and templates.
6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php
   define( 'WP_MEMORY_LIMIT', '256M' ); define( 'WP_MAX_MEMORY_LIMIT', '512M' );
   In case the issue persists, would you mind providing us with login credentials so we can take a closer look? Please provide following information:
   Set it as Secure Note

• Link to your site
• WordPress Admin username / password
• FTP credentials

Regarding apex account, can you please try login in incognito mode or can try in a separate browser?
Let us know if you still have an issue so that we can check on to it.

Thanks