Can't get preview to load in Cornerstone

[dtourcreative]

Hi there,
I can’t get the preview to load on the back end of this site: https://donahoeadvantage.com so I can’t do any changes. I have read through the forums and have tried a few things but no luck. Any direction would be appreciated.

[nico]

Hi @dtourcreative,

Thanks for writing in.

We’d recommend that you increase your memory allocated to PHP if you haven’t done so already. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

And also make sure that you have the following on your server configuration:

• Ensure cURL is working, and allow_url_fopen is enabled.
• Ensure PHP is configured with the latest CA Root Certificates.

Let us know how it goes.

Thanks.

[dtourcreative]

Hello,

I’ve added the PHP memory directives to wp-config.php file, and I’ve checked and ensured that curl is installed for PHP version 5.6.x but it has not rectified the issue.

[mldarshana]

Hi There,

Could you please provide us with your WordPress login credentials along with your FTP information in a secure note to check your issue.

In the meantime, could you please try disabling your 3rd party plugins as well and test your issue again.

Thanks!

[dtourcreative]

HI there I have provided login creds. Working on FTP.

[ruenel]

Hello There,

Thanks for providing the information. I have logged in and checked all your settings. It seems everything is in place. The error still exist and I am guessing that this issue could be coming from a 3rd party plugin affecting the preview in Cornerstone. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

We cannot do the test for plugin conflict because your site is live. It is better that you decide when you are going to test or even better do the test. During the test plugin will be deactivated and some features of your site will be deactivated which is not appropriate for a live site.

Please let us know how it goes.

[dtourcreative]

Hi there,
I found the plugin that it’s conflicting with, Now what do I do to resolve that?

[Prasant]

Hello @dtourcreative,

Thanks for updating the thread.

If you have found the plugin that’s causing the issue then from Plugins > Installed Plugins you can deactivate or delete the same.

Thanks.

[dtourcreative]

I can’t do without this plugin as it’s a real estate site and it is responsible for the real estate feed. Any other suggestions?

[rad]

Hi there,

You may disable the plugins every time you’ll use the builder. Unfortunately, there is no temporary fix as this is more related to compatibility, other plugins such as Revslider, Essential Grid, and etc, even needs proper integration for it to work in the builder. Other 3rd party plugin could introduce scripts and codes that can trigger errors or javascript that can’t be captured by the preview and it’s something we have full-control, it depends on how they made their plugin.

Thanks!