Can't Edit Pages & Load Templates after update

[jsn789]

Hey there,

I have just updated my website using Pro and after the update I am no longer able to edit pages or load the templates from “Pro”.

WordPress Core is updated as well as all plugins.

Would you be able to take a look for me? The website is 789labs.com

If needed, I can share login details.

Thanks,
YL

[rad]

Hi YL,

Thanks for reaching out.

I checked and the version is still old, but if it’s really updated and I’m just seeing a cache version of it then please check for the following first:

1. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

2. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

3. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

4. Remove custom CSS, Javascript and templates.

5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

6. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Then please provide your admin login credentials in the secure note for checking.

Thanks.