Can't edit my frontpage with Cornerstone

Support
#1

Hello!

This problem has been a month already. I have tried all the solutsions but nothing. Peolple from Cornerstone, please get contact with me. I also bought a new licence today to get better support.

#2

Hi There,

Thanks for writing in! Did you try disabling your 3rd party plugins ?

If that doesn’t help, would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials

Thanks!

#3

Hi!

I have tried almost everything what i have found in this forum. You’ll find my credentials in the secure note.

Hope you’ll find the way how to fix it!

Regards,
Imre

#4

Hi Imre,

I have increased your PHP max script execution time to 300 using php.ini file and purged your server cache. now you should be able to edit your pages (check secure note).

Thanks!

#5

Thank you for your support, but still I can’t edit my front page. The problem is only with my front page. Also I can’t see your last screen in secure note :neutral_face:

Any other solutions?

#6

Hi there,

I did a complete check on your website. I found out that a plugin is 100% has a conflict with the builder which is called Reduce Bounce Rates:

As soon as I deactivate that plugin at least the top left menu in the builder works ok:

The other thing that I have done is to disable the ENdurance Cache from Settings > General menu. This plugin seems to be integrated by default by your hosting service provider. As I remember Bluehost does that, but I a not sure you are using the provider.

The other thing I have done is to make a template from your Homepage called homepage and added a new Test Page and loaded the template there. It took a while but the builder worked ok on that page. I also managed to do some changes and save the result:

But as soon as I got out of the builder screen and to the WordPress dashboard, the next time I wanted to access the page it showed the error again.

I suggest that you deactivate all the plugins and go to the Test Page which I created and try to delete the sections one by one. On each step you delete a section save the result check it in the front end of the website, go out of the builder screen to the WordPress dashboard and try to load the builder for Test Page again. By this, you will find out a section causing the issue for the homepage.

Another point that comes to mind is that the homepage does have too many elements that maybe the hosting service provider cannot handle even if you added proper memory limit and execution time there.

And my last suggestion is that the error that you see is only on the preview page and you can use the Skeleton mode to go your changes anyway:

So you will not have the preview at hand for the homepage but at least you can do changes you want using the Skeleton mode:

Thank you.

#7

Thank you for helping! I appreciate that! I tried everything what you told me, but still there is the same error. I started creating a new page and got the same error again (“The preview was unresponsive after loading…”). So it can’t be caused by too many sections. Looks like there is something wrong globally.

Dear Themeco, it’s not possible to work without preview. There’s a lot of people here who have the same issue! Guys from supporting team, please fix this bug!

Thanks!

#8

Hello There,

I am another staff checking in this thread. I logged in and tested Cornerstone in your homepage. At first I encountered an encounter. I went to your dashboard and check for your plugins. I noticed that there is a caching plugin and WP Rocket present (http://prntscr.com/hbjkkn). So I cleared the cache and head back to the homepage to edit it again. This time around I was able to edit it in Cornerstone as shown here:
https://image.prntscr.com/image/7D9J_FhmRYu__cGYOe7Jrw.png

I think that you are just simply having a caching issue. Always clear your cache first or disable caching while editing or making any site changes. I also notice that you are using CloudFlare. You must have the best recommended CloudFlare settings which you can check it here: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/ to avoid any caching issues. And lastly, please clear your browser cache or use private browsing mode before testing your site.

Hope this helps.

#9

As you can see on your last screenshot my page is still unresponsive (broken). You can see big differences between on preview and live-mode (bigger caps). Thank you for helping but I’m tired of these typical suggestions. I have already tried to deactivate all my cache plugins, clear browser/website cache, change browser, delete sections, pause cloudflare and so on. Nothing helps. I have tried absolutely everything 100 times. Before the big cornerstone update everything works like a charm.

BTW I extend my themeco support extra for that issue. I’m dissapointed because after month there isn’t still solution how to fix that issue.

#10

Hello @Getwebsite,

I checked the website and tried opening few pages in builder and live and I am unable to see any issues as such. Let me try to explain using few screenshots. Please see following screenshots. https://screencast.com/t/DVg2H950

Over here after navigation you have added gap element and 20px size. Immediately after that you have headline element that has margin-top: 1em; and the spacing is quite visible in between gap and headline element. https://screencast.com/t/E7QhJyPab4

I also checked the website live for any issues and the parameters that has been defined in builder get reflected over there. https://screencast.com/t/yjghQN0e9. I don’t any visible difference in between what previewed in Pro builder and live website. I request you to please share few screenshots to illustrate your problem and we will be very happy to help you going forward.

Thanks.

#11

As you can the my frontpage is broken in preview. Also the same gap element issue appears if i create a new page with builder. On another example you can see font differences .

#12

Hello There,

I have inspected your page and caching the main issue here since you are using CloudFlare and the default site caching(http://prntscr.com/hbyyid) which I am not sure how to temporarily disable this. Please understanding that caching are best to turn on only when you’ve finished building the site.

I can confirmed that after several refresh time, I could no longer edit the homepage in Cornerstone. I wasn’t able to compare the homepage and the Cornerstone preview area. I would suggest that you disable caching first if it is possible so that we can check the difference between the preview and the live site.

Please let us know how it goes.

#13

This integrated cache plugin came with hosting provider not cloudflare. Anyway I deactivated both. Still got the error sign. You got my website credentials. Reply me if you have found the solution and also fixed it. Just do what you have to do.

Thanks

#14

Hi there,

We don’t fix issues when it’s not related to coding issues of the theme or cornerstone. Some fixes are needed to be done by users itself or by the host. But we can provide the recommendation if ever we discover what’s causing it.

I checked your front page and I’m able to edit it,

Please keep in mind that gap is a bit bigger when viewed in the builder, to make it selectable and it varies depending on added size so that if you accidentally added a 0 value as size it will still selectable. Plus, the additional size is added to the placeholders of the gap element and not to the gap itself.

As for the font, it’s the same font, just a bit bolder maybe due to font smoothing of your browser or your browser cache still displaying the wrong styling. And I can’t reproduce that font issue on my end. What browser and device you’re testing it with?

And the main reason why it appears differently (in size) is due to the font size styling per device width.

@media (min-width: 1200px)
(index):118
html {
    font-size: 20px;
}
@media (min-width: 979px)
(index):118
html {
    font-size: 18px;
}
@media (min-width: 767px)
(index):118
html {
    font-size: 17px;
}

@media (min-width: 480px)
(index):118
html {
    font-size: 16px;
}
(index):118
html {
    font-size: 15px;
}

Which makes the text responsive.

If you’ll examine your screenshot, the viewport sizes aren’t the same (live and preview). Hence, whatever the viewport size, the CSS will kick in for the assigned font size.

It’s from CloudFlare, we can verify it through header-info responses of your site. And your host is probably running CloudFlare internally, which of course, should give you an option to manage it. You may contact them about it :slight_smile: and please turn off everything related to cache, for now.

Thanks!

#15

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.