Can't Edit Cornerstone - iFrame response incomplete

[brockburwell]

I’m getting the iframe response incomplete error when trying to edit my website in Cornerstone.

I went through and deactivated all of my plugins and I am still getting the error. Any suggestions?

[ruenel]

Hello @brockburwell,

Thanks for writing in! Which page have you experienced the issue on? I have edited your homepage and I could not replicate the issue. It could also be caused by a plugin conflict, amongst other things. Please check out this troubleshooting article here and follow the instructions for the following sections (where appropriate):

Testing for Plugin Conflict
Child Theme
CSS/JS Customization
Disabling Cache
Disabling CDN

In the meantime, please make sure that you have updated to PHP 7.4

• https://theme.co/docs/version-compatibility

Kindly let us know how it goes.

[Riosbjj]

interestingly, cornerstone was working great UNTIL i updated Theme X and php. Afterwards, I started getting the iFrame error. Please advise. If I DISABLE Theme X for the default theme ‘twentytwentyone’, it works. WHat is wrong with theme X?

Thanks in advance

[ruenel]

Hello @neojits,

At this time we kindly ask that you open up your issue in a separate thread along with your login details in a secure note. To create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site
​
To know how to create a secure note, please check this out: How The Forum Works

In the meantime, it could also be caused by a plugin conflict, amongst other things. Please check out this troubleshooting article here and follow the instructions for the following sections (where appropriate):

Testing for Plugin Conflict
Theme Update
Child Theme
CSS/JS Customization
Increasing PHP Memory Limit
Disabling Cache
Disabling CDN

Best Regards.