Can't edit a page, won't load

Support
#1

I tried to edit this page in Chrome and also Safari. (see secure note)

It partially loads and then I get the red loading icon:

I don’t know why it won’t load, but I need to edit it.

#2

Hello @threeoten,

Thanks for writing in!

Please try out following solutions and let us know the output whether or not Cornerstone is working.

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
    1.I see that you are using W3 total cache. Please clear cache and disable optimization services.
  2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  3. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If problem is still there, please give us the permission to troubleshoot as we are not allowed to fiddle with customer website without taking permission. I would like to let you know that while we are testing the website, there might be some performance and layout issues on website.

Thank you.

#3

I’ve cleared all caches and tried disabling all plugins. Can you tell me if you are getting the same result on your end, with the red loading icon and Section 2 does not load while all other sections do?

#4

Hi There,

Although your site is under a secure protocol (https) it is still requesting images from non-secure protocol (http). There can be related to your caching or your SSL installation method was not able to replace all http URL to https.

First, please login to you CloudFlare dashboard, under the Caching panel, please Purge Everything so the cached on your site will be regenerated. If possible, put your CloudFlare caching to development mode for a while.

Also, please clear your W3 Total Cache plugin.

Then check if that resolves the issue.

If that did not work, since you already have the Better Search Replace plugin, please do the 2 steps below, but please, just to play safe keep a backup of your database first.

rewrite http://www.myurl.com -> https://www.myurl.com
rewrite http:\/\/www.myurl.com -> https:\/\/www.myurl.com

Purge everything on your CloudFlare again after this changes.

Let us know how it goes,
Cheers!

#5

I’ve narrowed it down to a problem with a particular global block element. See the screen cast below to see how when I select the “immersion” global block, it won’t load and I get the red loading icon, but when I select any other global block it loads just fine. This happens no matter what page I’m editing.

I added a link to that global block page in the secure note. What is wrong with this global block that causes this?

#6

Hi There,

Thanks for the lead, please remove this invalid HTML tag from your Global Block.



Under section Program Desc, 7th Row.

Cheers!

#7

That did it, thanks!

#8

Glad it worked, and you’re most welcome!

#9

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