Cant drag and drop elements

Support
#1

I can’t seem to add elements to the page via drag and drop, everytime i select an element and try to drag it to the page it disappears.

#2

Hi Ernest,

Thanks for reaching out.

There could be a plugin or custom code that affect your website.

I recommend the following troubleshooting procedures before we investigate the settings.

  1. TESTING FOR THEME RELATED ISSUE
  2. TESTING FOR PLUGIN CONFLICT
  3. THEME UPDATE
  4. CHILD THEME
  5. CSS/JS CUSTOMIZATION
  6. VERSION COMPATIBILITY

Only if none of that helps, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

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Thank you.

#3

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