Can't activate x theme license

[FerryTimmer]

Hi there,

I’m trying to update X theme/cornerstone however it can’t verify my domain in my themeco account.
When I try and go ahead with the steps the themeco page is not available.

I’ll provide a few screenshots with the problems in a hidden message.

[FerryTimmer]

[prakash_s]

Hello @FerryTimmer,

Thanks for writing to us.

While reviewing your site settings, activating the X theme caused the website to go down. To investigate and resolve the issue, could you kindly share the FTP login details or cPanel access? This will allow us to debug the issue effectively and guide you toward a proper resolution.

Thank you for your cooperation, and we look forward to assisting you further.

[FerryTimmer]

That’s correct. I’ve tried to activate X theme and noticed that the website went offline. Therefore I’ve activated another plugin so the site is reachable. For now I’ve activated another theme again for you.

I’ll add the cpanel credentials in a secure note.

[tristup]

Hi @FerryTimmer,

I have checked and found that the Cornerstone version is an older version which is incompatible with the latest version of X. I removed the Cornerstone and reinstalled it using the link in the dashboard to automatically install the Cornerstone.

And now your site is working.

Thanks