Hello, i cant activate the cornerstone plugin after update. When i click there i see just a white site.
So the Site is broken and get some errors. please help me with that.
Hi Caglar,
Thanks for reaching out.
I would suggest you delete the existing Cornerstone plugin and use the link in the dashboard to automatically install the Cornerstone.
If that does not resolve your issue, I would suggest you update the X theme and Cornerstone once again by following the below steps.
- Deactivate and Delete the existing X theme
- Delete the existing Cornerstone
- Download the latest version of the X theme from your Themeco Account dashboard.
- Install and activate the X theme.
- Use the link in the dashboard to automatically install the Cornerstone. It will be at the latest version
If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
Hi Caglar,
Unfortunately, your website admin URL is not accessible. Can you please check and reshare it for further investigation.
Thanks
hi,
i just edit the secure note. its just the standart wp login url.
Hi Caglar,
I have checked and found the issue you described. It seems the PHP version is the reason behind your issue, I would suggest you upgrade the PHP version to 7.4 by contacting your Hosting Service provider and check if that issue resolves or not.
If that issue does not resolve after you update the PHP version, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
– FTP/CPanel credentials to access the files
To create a secure note, click the key icon underneath any of your posts.
Thanks
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