Can't access wp admin after an update

Support
#1

I did all the latest updates available and if I try to access the admin I get these error messages.
I updated php on my hosting to 7.3

Warning: require(classes/class-admin-setting.php): failed to open stream: No such file or directory in /home/clients/07171826555c88b44a1698bb50e153dc/web/wp-content/plugins/color-and-image-swatches-for-variable-product-attributes/plugin.php on line 34

Warning: require(classes/class-admin-setting.php): failed to open stream: No such file or directory in /home/clients/07171826555c88b44a1698bb50e153dc/web/wp-content/plugins/color-and-image-swatches-for-variable-product-attributes/plugin.php on line 34

Fatal error: require(): Failed opening required ‘classes/class-admin-setting.php’ (include_path=’.:/opt/php7.1/lib/php’) in /home/clients/07171826555c88b44a1698bb50e153dc/web/wp-content/plugins/color-and-image-swatches-for-variable-product-attributes/plugin.php on line 34

#2

Hello @patjoller,

Thanks for asking.

Please connect to your FTP software like FIlezilla and under /wp-content/plugins/ rename color-and-image-swatches-for-variable-product-attributes folder. Upon renaming, please check if you are able to login to wp-admin section. If you are able to login then the issue is coming because of the plugin mentioned above.

Thanks.

#3

Hi. Thanks for the info.
I did that and the folder already got that name, I still renamed it to be sure but the problem is still there.

#4

Hi again,

The issue seems to be coming from the color-and-image-swatches-for-variable-product-attributes plugin. It might not be compatible with PHP 7.3. Try deleting the plugin via FTP and see if this resolves the issue. Here is a thread which relates to your situation https://wordpress.stackexchange.com/questions/138622/can-i-delete-plugin-files-using-ftp

You can also contact the plugin developer and show the above errors and the developer might be able to give you a fix or help you in this situation.

Let us know how this goes!

#5

Hi. Thanks for the tip. i deleted the folder and the admin access is back on.
I had the problem on php 7.1 too, so deleting the folder was the solution.
Thanks

#6

Glad we could help.

Cheers!

#7

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