Can't access media gallery from Cornerstone

[Made_by_Minki]

Hi

When I try to add an image in Cornerstone, the media gallery doesn’t load like normally. It creates a grey and at the bottom of the screen and I can’t upload any images. Please see screenshot:

I have tried:

• Updating X
• Updating Cornerstone
• Deactivating all plugins to see if this fixes the problem (it doesn’t)
• Removed all additional CSS to see if this fixes the problem (it doesn’t)

Please could you let me know what else I could try?

[tristup]

Hi @designbythink,

Thanks for reaching out.
I have created a test page on your website and can add an image and also able to access the Media library from Cornerstone. If you are still facing that issue, I would suggest you check once by clearing all types of cache and in the incognito/private mode of the browser.

Hope it helps.
Thanks

[Made_by_Minki]

Hi

I’ve cleared the browser cache, and now I can access the gallery again, thanks!

[marc_a]

Hi @designbythink,

Great and you’re welcome! If you have any other concerns or clarifications regarding our theme features, feel free to open up a new thread.

Thank you.