I just installed X on a new site and can’t seem to access it.
After clicking it just shows the loading wheel and nothing happens.
Have set PHP Memory limit to 512M as suggested, cleared cache and nothing.
I have another Pro site on the same server and that is able to access Design Cloud.
Hello @jenishpandya,
Thanks for writing to us.
It seems that there might be an issue of plugin conflict. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.
If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details
You can find the Secure Note button at the bottom of your posts
Thanks
Deactivated plugins and emptied cache and it worked.
I believe the plugin that was causing the issue is " SiteGround Optimizer"
Are you aware of issues with that plugin, even cornerstone didn’t load when it was activated.
Is there a way to still have the plugin activated but not create issues?
Hey @jenishpandya,
The siteground optimizer plugin is causing the issue to your website. Optimization plugins often combine scripts and reorder them and the common cause of issues as some scripts should not be combined, minified nor re-ordered. That is the case with our products so please contact Siteground or the developers of SG Optimizer to exclude everything from Pro from any kind of optimization. Don’t worry, our themes are optimized out of the box so they don’t need third-party optimization.
Or you can resolve the issue by going to SG optimizer plugin on the site head over to the front end optimization tab and toggle off Minify Javascript files. This minification is what is stopping the editor from loading.
Hope that helps.
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.
