Can't access Cornerstone and Theme options. That's sad

Support
#1

Hello,
I have not done any modification to my site for a while. I just updated to WooCommerce v3.8.1 and X v7.1.2 today.
I know some WooCommerce files have to be updated but this is not the concern right now.
I can not access to X Cornerstone and X Theme options. When trying to do so the pages
“MYSITE.com/x/#/options” and
“MYSITE.com/x/#/content” try to load but they do not.
First, this is not normal and second I need to access my css code.
Could you help me, please?
Regards,
Oxley

#2

Hello Oxley,

Thanks for writing in!

I have logged in and it seems that SG Optimizer is causing the issue. I have temporarily deactivated the plugin and the Cornerstone and the Theme Options are loading now.

After doing the updates, always remember to clear all caches (if you are using SG Optimizer or other caching plugin) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

And please clear your browser cache too. You may use private browsing mode in testing your site to make sure that you are viewing the latest codes from the updates and not the cached version in your browser.

Please check your site again.

#3

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