Cannot validate with Pro License - gives "congratulations" confirmation and remains unvalidated

Support
#1

I’ve got a staging site that I’ve added to my Pro unlimited license and cannot add in the license code to validate the site. I copy/paste the correct code and hit validate - it says, “Congratulations, your site is now validated!” … and upon refresh remains unvalidated.

I revoked the validated site on the dashboard and tried to start over fresh and got the same issue again and again. Please assist!

Thanks,

Ben

#2

Hi Ben,
Thanks for reaching out.

Can you please try the solutions given in License Troubleshooting article here https://theme.co/docs/problems-with-product-validation. To check the issue by logged in your website, need the site access password, it has restriction to access the page.
Thanks

#3

Hi Ben,

Please double the wp-admin credentials because I am not able to login with the given credentials in the secure note.

Let us know how it goes.

Thank you.

#4

Today I tried to validate again and this time it worked. I did nothing different from yesterday.

Thank you.

#5

Hi Ben,
Gald to know that things are well for you.

Have a great day!
Thanks

#6

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