Cannot use Cornerstone anymore

Support
#1

I’ve used cornestone only for home page; when I try to modify home page with cornestone I see a spinning wheel and I don’t have access anymore

#2

Hey @fdagostino62.

The most common cause of that issue is low WordPress memory. Try contacting your web host support to increase your allocated memory to 256M or higher or you can do this yourself by adding this code in your wp-config.php. If 256 WP_MEMORY_LIMIT doesn’t work, double it up so it will be 512. Double the WP_MAX_MEMORY_LIMIT as well.

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If that doesn’t help, please provide us with the following:

  1. WordPress Login URL
  2. Admin Level Username and Password.
  3. FTP Server, Username, Password and other credentials required to log in. If you’re using IP or any kind of restrictions, please temporarily deactivate them.

Thanks.

#3

I’m having the same problem, but only in Chrome. This did not work for me, even with doubling up. Also; Clearing cache/history did not work, nor does browsing incognito (as was suggested to me under the topic I started about this.

#4

Hi Terri,

In that case, let’s discuss your current issue on your thread.

Thanks!

#5

Hi Christian,
we did it, but the problem is persisting. My url is https://www.cucinaevini.it/
I prepare all other information

#6

Hello @fdagostino62,

Thanks for providing the information. I have logged in and I can confirm that the Cornerstone is not loading in your homepage. It is because there are a bunch of JS error present on the page. I would recommend that you update first all of the out dated plugins and then re install your WordPress core and test Cornerstone again.

And if the error still persist, please provide us your FTP details so that we can investigate the WP files further.

Regards.

#7

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.

#8

Hello @fdagostino62,

A certain 3rd party plugin is adding this incorrect JS script in your header which causes the issue:

( 'fetch' in window ) || document.write( '<script src="https://www.cucinaevini.it/wp-includes/js/dist/vendor/wp-polyfill-fetch.min.js' defer "></scr' + 'ipt>' );( document.contains ) || document.write( '<script src="https://www.cucinaevini.it/wp-includes/js/dist/vendor/wp-polyfill-node-contains.min.js' defer "></scr' + 'ipt>' );( window.FormData && window.FormData.prototype.keys ) || document.write( '<script src="https://www.cucinaevini.it/wp-includes/js/dist/vendor/wp-polyfill-formdata.min.js' defer "></scr' + 'ipt>' );( Element.prototype.matches && Element.prototype.closest ) || document.write( '<script src="https://www.cucinaevini.it/wp-includes/js/dist/vendor/wp-polyfill-element-closest.min.js' defer "></scr' + 'ipt>' );

May we ask permission to put your site in under construction mode and test for a plugin conflict to find out which plugin is causing this? Or maybe you can try testing for a plugin conflict by yourself. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Please let us know how it goes.