Cannot Update to The Latest Version Of X

[Fused_Integrated_Marketing]

Our website stopped working after the update. Fortunately, I had many backups to restore the website to the the way it was prior to making any updates. I have even tried to create a staging site, used FTP to upload new version of X using the method described in your manual updates knowledge base post, but it resulted in the same white screen. I now have multiple extensions that need to be updated, the theme itself, and cornerstone and have no idea what to do since I have tried everything. Also, I had no idea I was not allowed to comment on another thread where someone else was having the same issue. I feel strongly Ive been treated poorly as I had no idea I was not allowed to ask questions from someone else post. Can someone please help me

[mldarshana]

Hi There @Fused_Integrated_Mar

Thanks for writing in! Sorry to hear that you’re experiencing this issue. If you’re getting a white screen, most probably you’re getting a PHP fatal error.

After updating your site, you need to enable WordPress debug mode so that you can see the actual error. You just need to edit your wp-config.php file in the root your WordPress installation and enable it by changing the following line.

define( 'WP_DEBUG', true );

For more information, please check (https://codex.wordpress.org/WP_DEBUG).

If you’re running an older version of PHP on your server, we suggest you to update it to at least v5.6.x or later to avoid incompatibility issues.

Let us know how it goes.
Thanks!