Cannot Save In Cornerstone more than once

Support
#1

This problem is happening after I updated Cornerstone to a recent version.

As I am making changes to my page in Cornerstone, I like to frequently save so that I do not lose any changes. This used to work very well before. But now while making changes, when I save, it allows me to save only once. After that I cannot save any more and I have to exit the dashboard and start editing the page again to save changes. So in essence, I can make only one change at a time.

Appreciate your assistance.

#2

Hi There,

Would you mind providing us with login credentials(by clicking on the Secure Note button at the bottom) so we can take a closer look? To do this, you can make a post with the following info:

  • Link to your site
  • WordPress Admin username / password

Thanks.

#4

I am planning to make major updates in the next few days. So would appreciate a quick response.

Thanks for your help.

#5

Hi there,

The login credentials are incorrect, I did some other combination and still no luck. Please provide the correct on instead.

And for the meantime (since you updated it), please disable all the cache and optimization feature/plugin from your site and test it again. Maybe it’s just due to cache. I checked your site and it’s heavily cached and minified.

Thanks!

#6

here are the credentials.

#7

Hi there,

I’ve tried to login to your wp-admin, but still get an incorrect password error.

Can you please double check all provided details.

Thanks!

#8

The logon credentials I have given is right. This is the staging site. You are trying to log to the production site. WP-admin is production. Please select the staging site and use the credentials. If you can solve the problem. Appreciate it. Thanks.

#9

Hi There,

Please provide the URL of the staging site.

Thank you

#10

Please see the secured note…

#11

Hi there,

All your provided login credentials aren’t working, product or staging. Looks like what you provided are FTP credentials. What we need are the admin login credentials.

Thanks!