Cannot remove plugin popup on website

[groovetek]

Hello,

I can’t get rid of the little green popup at the bottom right of my website. It belongs to a plugin I initially installed called Formget. I have long removed/uninstalled the plugin, however the popup is still there. I have contacted Forget regarding this, but they said that it is probably due to a modified HTML or Javascript on our end. Do you know how I can access the custom HTML/Javascript on Themeco to remove the popup?

Thanks

[nico]

Hi @groovetek,

Thanks for writing in.

First, try to clear your site and browser cache.

If still not removed, share us your admin credentials and a screenshot where it is located so we could easily find it.

Don’t forget to set it in a secure note

Thanks.

[groovetek]

Hello Nico,

I’ve tried clearing my site and browser cache but the popup is still there. I’ve shared my admin credentials, and below I’ve circled the popup I am talking about in the screen shot. Thanks.

.

[paul.r]

Hi,

Please provide us your site url so we can take a closer.

Thanks

[groovetek]

Hello, here is the url to my site http://x.grooveteknicians.com/

[ruenel]

Hello There,

I was able to resolve the issue. It turns out that you have added a custom code in the theme option’s custom JS section. You have this code:

</script><script type='text/javascript'>(function(s) {var head = document.getElementsByTagName('HEAD').item(0);var s= document.createElement('script');s.type = 'text/javascript';s.src='//www.formget.com/app/app_data/new-widget/popup.js';head.appendChild(s); var options = {'tabKey': '22Ru-185969/t','tabtext':'Contact Us','height': '589','width': '350','tabPosition':'bottom','textColor': 'ffffff','tabBackground': '17B86F','fontSize': '16','tabbed':''};s.onload = s.onreadystatechange = function() {var rs = this.readyState;if (rs)if (rs != 'complete')if (rs != 'loaded')return;try {sideBar = new buildTabbed();sideBar.initializeOption(options);sideBar.loadContent();sideBar.buildHtml();} catch (e) {}  };var scr = document.getElementsByTagName(s)[0];})(document, 'script');

After I have removed it, the popup is no longer displaying.

Please check your site now.

[groovetek]

Hi @RueNel, thanks for helping me resolve the issue. I do not remember adding the custom code … is it possible that the plugin automatically added it in to the theme’s JS section?

[jade]

Hi there,

You might have placed the code and have forgotten about it because the Theme Option’s JS section is specific to X and codes in it have to be added manually.