Cannot load the Footer Builder

Support
#1

I cannot load the footer builder on www.twinbeachplayers.com.


#2

Hi there @donwattz1459,

Could you post some WP Admin and FTP details please in a secure note? We can then take a look and debug this for you. :slight_smile:

Thanks!

#3

I have added them to the initial topic!

Thanks!

#4

Hello There,

Thanks for updating in! I have logged in and I can confirmed that the builder is not loading. And since you are using CloudFlare, please apply this tip: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/

If still nothing is working, please provide us the access to your CloudFlare and we will take a closer look at your settings.

Thank you in advance.

#5

I have gone ahead and made that change but no change.

#6

Hello There,

I have checked your setting and it is all seems fine. I checked again the header/footer builder and I found out that there are several JS errors on the page: http://prntscr.com/fqktjd

Would you mind providing us the url of your site with login credentials so we can take a closer look?
To do this, you can create a secure note with the following info:

  • FTP Hostname
  • FTP Username
  • FTP Password

Thank you.

#7

Here you go

#8

Sorry for the user change. Logged in as the wrong account.

#9

Hello There,

Thanks for updating in! Regretfully we cannot login to your ftp.
We always get timed out. Could you please double check it?

Thank you in advance.

#10

Works for me. Please try again.

#11

Hello,

I`ve disabled all the plugins and the error is gone. Could you disable all of them and enable one by one to find which is causing the conflict?

#12

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