Cannot install premium assets

I have a valid pro licence, which is validated, but when I try to install any of the assets from Design Cloud I get the following error: Your licence must be validated before installing premium assets from Design Cloud.
Can you help?

Hi @bebang,

Thanks for reaching out!

Would you mind sharing your admin credential so that we can check what’s going on? To do that, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

Thank you Marc, I have added the info!

Hi @bebang,

You can now install any assets on your website, it seems that it is just a glitch because when I tried to revoke the license code and put it again then it is now working properly. I also updated your permalinks to post name in the Settings > Permalinks page.

Hope that helps.

Thank you.

Brilliant and thank you. You guys are the best!

You are most welcome @bebang

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