From the “Pro” page in my Wordpress ACP, when I attempt to install any of the listed extensions, I get this delightful error message:
The package could not be installed. PCLZIP_ERR_MISSING_FILE (-4) : Missing archive file ‘/tmp/tco-content-dock-mJZXmQ.tmp’
What the heck do I do now??
Hello @motemarketing,
Thanks for writing in!
It seems that this is a server related issue. Please check this link:
By the way, please make sure that your server settings meets the requirements to run the latest Wordpress and the theme. You may check this out:
Hope this helps.
Hi and thank you for the response. The article you cited was is so poorly-written and vague as to placement of the code string that it was useless. It apparently assumes that we are all PHP masters. At any rate, I have partially resolved the issue by reading other articles and adding this line of code just above the WP absolute path section:
define( ‘WP_TEMP_DIR’, ‘/absolute/path/to/wp/your/temp-dir’ );
(with my actual absolute path inserted)
That said, some extension installations are still failing on installation or activation, and I am still seeing errors in my PHP logs:
20200320T094855: comountainman.com/wp-admin/admin-ajax.php
PHP Warning: Declaration of X_Plugin_Upgrader_Skin::feedback($string) should be compatible with WP_Upgrader_Skin::feedback($string, …$args) in /hermes/walnacweb03/walnacweb03ah/b1535/as.comountainman/wp-content/themes/pro/framework/functions/updates/class-x-tgmpa-integration.php on line 263
Moreover, my site’s frontend now takes upwards of 20 seconds to load, and even times-out in the browser on occasion, which is obviously an utterly unacceptable showstopper. It’s not a server or caching issue, because everything else (except for WordPress with your Theme installed) runs like lightning.
Isn’t there any way that you guys can just login to my ACP and figure out what the Hell is wrong? I have access to my PHP.ini file, etc. After all, this is a premium paid Theme.
UPDATE: I just wiped everything on my site, and started over…re-installed WordPress and the Pro Theme and Child Theme. I’m still getting the error shown above (Line 263), as well as extension installation failures, which which pretty clearly looks like a bug in your Theme. Please let me know if I can provide my WP ACP and web server logins so that you can go in and fix this.
Or, you can just refund my money so I can purchase a theme that works as advertised.
Hello @motemarketing,
We can only login to your website and check for issues if the issue is specific to the theme. However, the issue you are getting is more about the setup of your website’s hosting so it would be best to get in touch with your hosting provider and have them check this because we do not have access to anything related to the hosting setup.
Another option you can take is to do a Manual Installation. Please check here:
In case you’re still not able to get it sorted, we can have a look at your setup but we cannot promise a concrete solution if it’s something on about your hosting that’s causing the issue so please provide us with the admin access to your site in a Secure Note:
So sorry. I’m not sure why that happened, but I reset my password. Here’s the correct login info:
Again, apologies, and thank you for looking at my setup.
Hello @motemarketing,
I have logged in to your site and I do not see any error message. I went to Pro > Validation > Extensions and I have installed Slider Revolution plugin without any errors.
Can you please double check? You may need to clarify where we can see the error or give us the steps to recreate the errors so we can investigate further.
Thank you.
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