I have increased my max file size, I have increased my max timeout to 300 seconds, and I have upgraded my php version. When I attempt to install, it will remain installing even 24 hours later.
Hello Matthew,
Thanks for writing in!
Please take a look at the solution shared in following threads:
In case you are still unable to install Architecture template from Design Cloud, please share website login details in secure note for us to take a closer look at the setup.
Thanks.
Ok, I followed those - i’m not getting an error, just a never ending pending install.
below are my login credentials. thank you!
Hey Matthew,
There’s an Internal Server Error when importing the Architecture Portfolio. It could be due to low memory as Prasant suggested.
I checked your memory and it’s still 256M. Because you have lots of plugins, the memory required to run all of those including our theme might be bigger than that so please increase it to 512M. Please contact your host to increase your memory.
Thanks.
I have increased my memory to 512M, purged cache, reattempted install with no resolve
Hi Matthew,
Thank you for the update and those information. At this point, we need you to contact your hosting provider because this is server related issue. They can help you better with this. Here’s the details of the issue that you can send to their support.
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>500 Internal Server Error</title>
</head><body>
<h1>Internal Server Error</h1>
<p>The server encountered an internal error or
misconfiguration and was unable to complete
your request.</p>
<p>Please contact the server administrator at
[email protected] to inform them of the time this error occurred,
and the actions you performed just before this error.</p>
<p>More information about this error may be available
in the server error log.</p>
<p>Additionally, a 500 Internal Server Error
error was encountered while trying to use an ErrorDocument to handle the request.</p>
<hr>
<address>Apache Server at carbonearth.co Port 443</address>
</body></html>
I have reached out to my host and they cannot find a server related issue. Any other suggestions?
Hello Matthew,
The server maybe blocking connections to the templates repository, theme.co. You may need to whitelists the url to make the connection possible. Please see the secure notes.
If nothing is helping, please provide us your FTP login details so that we can investigate further and check your error logs. The error log might give us more information about this error 500.
Kindly let us know.
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