After a recent SEO spam malware incident that has since been cleaned out, I can no longer edit pages within wordpress. When I click “edit with cornerstone”, a blank grey page appears with no buttons or functionality. Please help!
Hello @goodsamatlanta,
Thanks for writing to us.
It seems that there might be an issue of plugin conflict. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.
- Testing For Theme Related Issue
- Testing For Plugin Conflict
- Theme Update
- Child Theme
- Css/Js Customization
- Increasing Php Memory Limit
- Disabling Cache
- Disabling Cdn
- Permalinks
- Version Compatibility
If none of those work, It would be best if you could copy your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details
- WordPress Login URL
- Admin level username and password
- FTP Details
You can find the Secure Note button at the bottom of your posts
Thanks
Unfortunately none of those troubleshooting options worked for us. I’ll send our details through secure note, but am unable to copy the website to a staging area. Thanks so much for your help!
Hello Heather,
Thanks for providing the information. I was able to logged in and edit some of your pages. I could not replicate the issue. The page is loading in the builder.
You can check out the screenshots in the secure note below.
Please clear all your plugin caches or at least temporarily deactivate those optimizing plugin while you are troubleshooting the issue. You may also need to clear your browser cache and test your site again.
Best Regards.
Thanks. You actually just narrowly missed my host, MediaTemple, coming to save the day and make the repairs on their end about 40 minutes ago. Thanks for your willingness to help though!
You’re most welcome.
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