Cannot edit any pages with cornerstone

Support
#1

Spins and spins but never loads no matter what page.

Tried the following with no change:

1.Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/1951. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/621 for more details.
2.Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
3.If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
4.Make sure all third party plugins are deactivated while you’re testing
5.Remove custom CSS, Javascript and templates.
6.Deactivate your Child Theme and activate the Parent theme.
7.Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php
define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

This has been going on for some time now. Need help.

#2

Hello There,

Since you have done the basic troubleshooting, would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password

  • FTP Hostname
  • FTP Username
  • FTP Password

Thank you.

#3

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